FAQ
1. Is there an age restriction for using the app?
Yes, the app is intended for users aged 18 and over.
2. Can I moderate the comments on my activity as an initiator?
No, direct moderation of comments is not provided. However, as an initiator, you have the option to specify whether users need your approval to post comments when publishing an activity.
Once granted, approvals cannot be revoked unless the specific user violates the rules.
If a user violates the rules in their comments on your activity, please report this via the contact form, which you can find by clicking on "Support" under "My Profile" in the sidebar.
3. Can I, as the initiator, edit my activities even if I am currently outside their designated range?
Yes, unlike other users who can only see your activities when they are within the specified range, you can access and edit your own activities at any time, regardless of whether you are inside or outside the range of the activity. This allows you, for example, to enable or write comments even if you are not near the activity.
4. Can I contact other users through the app?
Yes, you can send emails to other users via the app without revealing your email address. To do this, click on "My Contacts" under "My Profile" in the sidebar.
5. When entering an activity, how much personal information is required or can be provided?
Provide as little personal information as possible. The app is designed for users to communicate via messages and emails within the app to arrange local meetups. During the communication, it’s best to set a meeting point and time without exchanging personal information.
6. Can I change my email address?
Yes, you can change your email address at any time.
To do this, click on "Edit Account" under "My Profile" in the sidebar and then on "Update Account".
7. Can I delete my account and then recreate it?
Yes, after you have deleted your account, you can create a new one using the same email address after one week. However, please note that your previously used username will be permanently blocked in PalmSpace once the account is deleted. You will need to choose a new username.
8. Can I change my username?
No, unfortunately, it is not possible to change your username after you have created your account.
Even if you delete your account, your username will remain blocked in the system.
9. Do I have to upload a photo for my profile?
No, uploading a photo is not mandatory. If you do not upload a photo, a default image (a figure with a white background) will be displayed. However, you have the option to choose a different color for the background of this image.
To do this, click on "Edit Account" under "My Profile" in the sidebar, and then click on "Set Profile Color".
10. Why is my location tracked when I use the app?
The tracking of your location is essential to determine the distance between you and the available activities, allowing them to be filtered based on proximity. For instance, activities that take place more than 100 km away from you will not be shown. In this case, the location information is stored and processed solely on your device, not within the PalmSpace system.
Location tracking is also required if you wish to publish your own activity, ensuring it is visible to users near you. In this scenario, your location or pseudo-location will be stored in the PalmSpace system until the activity expires and is not extended further. Afterward, all data related to your activity, including the location, will be permanently deleted.
11. What happens if a violation is reported?
In PalmSpace, there is no universal rule for handling violations; each case is dealt with on an individual basis. A possible consequence for the user involved could be the deletion of their account.
12. What languages are currently supported?
Currently, PalmSpace supports German and English.
13. How can I sort the list of activities?
You can sort the list of activities by criteria such as distance, date, and more by clicking on the "i" icon at the top right and then selecting the desired sorting option.
14. How can I turn off the ads in the app?
In the free version of PalmSpace, it is not possible to turn off the ads.
In the planned paid version, PalmSpace Plus, no ads will be displayed.
15. How can I add a contact to my contact list?
You can add a contact by clicking on the appropriate link that appears with the username. This can be found, for example, next to the username of an activity initiator, an SOS reporter in their alert, or other users in their comments.
16. How often can I extend my activities or SOS alerts?
You can extend your activities and SOS alerts as often as you like. There are two options:
1. General Extension:
Each extension of an activity automatically lasts for one year, and each extension of an SOS alert lasts for one month. To do this, click on "Edit Activity" or "Edit SOS Alert" under "My Profile" in the sidebar, and then choose "Extend Activity" or "Extend SOS".
2. Specific Extension:
With this option, you can set the duration yourself. The maximum duration is one year for activities and one month for SOS alerts. This extension is done by updating your entries. Click on "Edit Activity" or "Edit SOS Alert" and then on "Update Activity" or "Update SOS". Follow the instructions until you reach the form for selecting the duration, where you can set the desired length.
Activities and SOS alerts are automatically deleted after their term expires unless they are extended.
17. Why are fewer favorites displayed than I selected?
One possible reason might be that you selected some favorites at a different location and you are no longer within the range of those activities. Only favorites or activities that are within the range of your current location are displayed.
Another reason could be that some activities have expired or have been deactivated or deleted.
If neither of these explanations applies to your situation, you can use the contact form to get further assistance. You can find it under your profile in the sidebar.
18. What is a pseudo-location and how can I use it?
For privacy reasons, each initiator has the option to specify a fictitious pseudo-location (within a radius of 10 km) instead of their real location when publishing their activities. This pseudo-location is then stored as the actual location of the initiator in the system, and their real location is deleted. The range of activities is not significantly affected by this small difference.
To select a pseudo-location, please click on the plus sign when entering the location of your activity, and then select "Use pseudo-location".
19. How do I know if an initiator has used a pseudo-location for their activity?
For privacy reasons, this information about the initiator is not stored in the system. A pseudo-location is treated just like a real location in the system, and therefore neither the system nor any other user can determine whether it is a pseudo-location.
To find out if a pseudo-location has been used for a specific activity and where exactly it takes place, you can contact the initiator directly.
20. Can I hide categories I am not interested in?
Yes, you can hide or show categories based on your interests at any time. To do this, click on "Customize Categories" under "My Profile" in the sidebar.
